Terms &
Conditions

Key Definitions

Interpretation

• ◆References to 'sections' are to sections of these Terms unless stated otherwise
• ◆Headings are for convenience only and do not affect interpretation
• ◆Words in the singular include the plural and vice versa
• ◆References to legislation include any amendments, re-enactments, or successor legislation

Binding Agreement

By creating an account, accessing, or using any part of the Platform, you agree to be bound by these Terms, our Privacy Policy (available at casalink.app/privacy), and any additional terms applicable to specific features. These documents together form the entire agreement between you and Casalink regarding your use of the Platform.

Authority to Bind

If you are using the Platform on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to both you individually and the entity.

Eligibility

Updates to Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email and a prominent notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.

Account Creation

To access most Platform features, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication methods. You are fully responsible for all activities that occur under your account. Notify us immediately at [email protected] if you suspect any unauthorized use of your account.

Account Types & Roles

One Account Per Person

Each individual may maintain only one account on the Platform. Creating multiple accounts to circumvent Platform restrictions, abuse trial periods, or manipulate contractor performance ratings is prohibited and may result in termination of all associated accounts.

Core Capabilities

Service Availability

We strive to maintain Platform availability at all times but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, emergency patches, force majeure events, or third-party service disruptions. Casalink shall not be liable for any loss or damage arising from temporary unavailability.

Offline Functionality

Certain features work offline, including reviewing tasks, accessing cached reports, and making decisions. Data entered offline syncs automatically when connectivity is restored using a last-write-wins protocol with full audit logging. Casalink is not responsible for data loss resulting from extended offline use, device failure, or user error prior to sync completion.

Nature of AI Verification

The Platform's Verification Services use computer vision AI to analyse photographs submitted as evidence of task completion. The AI evaluates visual content, contextual integrity signals, and comparative data to generate verification reports — including assessments of work completion status, material quality, workmanship standards, and submission authenticity.

AI as a Decision-Support Tool

Accuracy & Limitations

While the Verification Services achieve high accuracy rates, no AI system is infallible. Casalink does not guarantee detection of every instance of fraud, substandard work, or non-compliance. Factors affecting verification accuracy include:

• ◆Image quality and lighting conditions
• ◆Complexity of the task being verified
• ◆Unusual or non-standard work types
• ◆Technical limitations of computer vision technology

Photo Submission Requirements

Users submitting photographs for verification must ensure photos are taken at the time of task completion and accurately represent the work performed.

Contextual Integrity Signals

The Platform collects contextual integrity signals associated with submitted photographs, including temporal and location-based metadata, to validate submission authenticity. By submitting photographs through the Platform, you consent to the collection and processing of these signals for verification and fraud prevention purposes only.

Human Override

General Obligations

• ◆Provide accurate and truthful information when using the Platform
• ◆Comply with all applicable local, national, and international laws and regulations
• ◆Use the Platform only for its intended purpose of property management
• ◆Maintain the security and confidentiality of account credentials
• ◆Respect the rights, privacy, and property of other Users
• ◆Promptly report any bugs, security vulnerabilities, or suspicious activity

Property Owner & Manager Obligations

• ◆Ensure that properties listed are legally owned or managed under valid authority
• ◆Maintain accurate property records, including lease terms, financial data, and occupancy status
• ◆Exercise due diligence in reviewing AI verification results before approving payments
• ◆Not use the Platform to facilitate discrimination in tenant selection in violation of applicable fair housing laws
• ◆Ensure that Contractors engaged through the Platform are appropriately licensed and insured where required by law

Contractor Obligations

• ◆Complete assigned tasks to the standard agreed upon in the work order
• ◆Submit genuine, accurate completion photographs that truthfully represent the work performed
• ◆Respond to task assignments within the timeframes specified in the work order
• ◆Maintain all licences, certifications, and insurance required by applicable law
• ◆Not subcontract assigned tasks without prior written approval from the assigning Property Owner or Manager

Prohibited Activities

Subscription Tiers

Free Trial

New Users may be eligible for a free trial period as published on the Platform, with access to all Professional Plan features. At the end of the trial period, you must subscribe to a paid plan to continue using the Platform.

Payment Terms

• ◆Subscription fees are billed in advance on a monthly or annual basis, as selected
• ◆Annual billing includes a discount as published on the Platform
• ◆Payment is due on the billing date — late payments may result in suspension of Platform access
• ◆All fees are quoted in the currency displayed at checkout and are exclusive of applicable taxes
• ◆Payment methods accepted include bank transfer, mobile money, and card payments (availability varies by region)

Refund Policy

Subscription fees are generally non-refundable. However, we may issue refunds at our discretion for:

• ◆Platform outages exceeding 72 consecutive hours attributable to Casalink (pro-rated credit)
• ◆Material feature unavailability that was a documented basis for your Subscription decision
• ◆Billing errors or duplicate charges

Casalink's IP

The Platform, including its design, software, algorithms, AI models, verification technology, trade names, trademarks, logos, and all associated intellectual property, is owned by or licensed to Casalink. Nothing in these Terms grants you any right, title, or interest in the Platform's intellectual property except the limited licence described herein.

Limited Licence to Users

Subject to these Terms and payment of applicable fees, Casalink grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal property management purposes. This licence does not include the right to modify, distribute, sell, sublicense, or create derivative works based on the Platform.

Your Content

You retain ownership of all Content you upload to the Platform. By uploading Content, you grant Casalink a limited, non-exclusive, worldwide licence to use, process, store, and display your Content solely for the purpose of providing the Platform services to you. This licence terminates when you delete your Content or your account.

No-Training Confirmation

Feedback

If you provide suggestions, ideas, feedback, or recommendations regarding the Platform, you grant Casalink an unrestricted, irrevocable, perpetual licence to use, modify, and incorporate such Feedback into the Platform without obligation or compensation to you.

Your Data Belongs to You

All property data, financial records, tenant information, maintenance records, and other Content you input into the Platform remains your property. We act as a custodian of your data while providing the Platform services.

Data Portability

You may export your data from the Platform at any time in commonly used, machine-readable formats. Upon account termination, you will have a 30-day grace period to export your data before it is deleted in accordance with our data retention policy.

Absolute No-Training Commitment

Payment Services

The Platform facilitates rent collection and contractor payments through third-party payment processors. Casalink is not a payment institution, bank, or financial intermediary. We facilitate payment workflows but do not hold, control, or assume liability for funds in transit.

Payment Processing Terms

• ◆Payments are processed through PCI-DSS compliant third-party payment processors
• ◆Transaction fees may apply depending on payment method and region — fees are disclosed before payment confirmation
• ◆Casalink is not responsible for delays, failures, or errors caused by third-party payment processors, your financial institution, or network connectivity issues
• ◆Payment confirmations and receipts are generated automatically and stored on the Platform

Contractor Payments & Verification

Payments to Contractors may be facilitated through the Platform following verification of task completion. Release of payment is always subject to the Property Owner's or Manager's final approval. The Verification Services provide recommendations only; Casalink does not guarantee the quality of contractor work and is not a party to any agreement between Property Owners/Managers and Contractors.

Disputes Between Users

In the event of a payment dispute between Users, Casalink may provide relevant Platform records (such as verification reports and communication logs) to assist in resolution but is not obligated to arbitrate or resolve such disputes. Users agree to resolve payment disputes directly with each other, subject to applicable law.

Platform Provided As Is

AI Verification Disclaimer

No Professional Advice

Casalink provides a technology platform. We do not provide property management advice, legal advice, financial advice, engineering assessments, or professional inspection services. Content generated by the Platform, including predictive maintenance schedules and AI recommendations, is informational only and should not be relied upon as a substitute for professional advice.

Limitation of Liability

Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Termination by You

You may terminate your account and these Terms at any time by providing notice through the Platform's account settings or by contacting [email protected]. Termination will take effect at the end of your current billing period. Pre-paid fees for the current billing cycle are not refundable upon voluntary termination.

Termination by Casalink

Casalink may suspend or terminate your account immediately and without prior notice if you:

• ◆Breach any material provision of these Terms
• ◆Engage in fraudulent activity (including submitting false verification photographs)
• ◆Fail to pay Subscription fees after reasonable notice
• ◆Use the Platform in a manner that threatens the security or integrity of the Platform or other Users
• ◆Are required to do so by law or regulation

Effect of Termination

• ◆Your licence to use the Platform is immediately revoked
• ◆You will have a 30-day grace period to export your data in machine-readable format
• ◆After the grace period, your data will be deleted in accordance with our Privacy Policy and data retention obligations
• ◆Outstanding payment obligations survive termination

Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute with Casalink informally by contacting [email protected]. We will endeavour to resolve disputes within 30 days of receiving your notice.

Arbitration

If a dispute cannot be resolved informally within 30 days, either party may submit the dispute to binding arbitration administered in accordance with the arbitration rules applicable in the Province of Alberta, Canada. The arbitration shall be conducted in English, and the seat of arbitration shall be Calgary, Alberta. The arbitrator's decision shall be final and binding on both parties.

Class Action Waiver

Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

Local Consumer Protections

Independent Parties

The relationship between Casalink and Users is that of independent parties. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between Casalink and any User.

Casalink as Platform Provider

Casalink provides a technology platform. We are not a property manager, landlord, contractor, tenant, financial institution, or insurance provider. We do not provide, endorse, or guarantee any services performed by Users of the Platform. Agreements between Property Owners, Managers, Tenants, and Contractors are between those parties directly.

No Third-Party Beneficiaries

These Terms are between you and Casalink. No third party has any rights to enforce any provision of these Terms, except that Casalink's affiliates may enforce provisions that benefit them.

Platform Notifications

By creating an account, you consent to receive service-related communications via email, SMS, WhatsApp, and push notifications. These include account verification, security alerts, task notifications, payment reminders, and service announcements. You may adjust notification preferences through the Platform settings, but you may not opt out of essential security and service notifications.

Marketing Communications

We may send marketing communications about Platform features, updates, and offers. You may opt out at any time by using the unsubscribe mechanism in the communication or updating your notification preferences. Opting out of marketing communications does not affect service-related notifications.